Question 1

Which two are correct statements regarding Daily Extract file data configuration?

Options :

A : Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

B : Customized data sets can be created for individual instances of OFSC.

C : Data from a single data set can be configured to be extracted in any number of Daily Extract files

D : All data sets can be configured to include custom properties and fields.

E : Daily Extract files cannot be set up to extract data from multiple data sets

Answer: C,D

Question 2

Your customer has technicians in the field and at times they need to move an activity to another technician

using Collaboration.

How do you enable this functionality for your customer?

Options :

A : Enable the 'Allow activity move via chat" for the "Technician" User Type.

B : Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

C : Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

D : Enable the "Allow inventory move via chat" for the "Technician" User Type.

Answer: C

Question 3

A customer has technicians with varying degrees of training to perform installation work.

Their current corresponding skill levels are:

Expert level value = 100

Fully Qualified level value = 50

Novice level value = 25

For activities that require expert technicians, there is already an "Installation" work skill in place to identify

those high visibility activities and enforce that assignment rule.

However, another segment of mid-tier installation activities must be assigned to technicians that are at least

novices, but even better if they are considered fully qualified.

Which configuration satisfies the requirement of assigning those mid-tier installation activities?

Options :

A : Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

B : Modify the existing Installation work skill-s conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities

C : Modify the existing Installation work skill-s conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

D : Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer: B

Question 4

Your customer offers a "triple play" service where an installation requires three work skills: "Cable”,

"Internet", and "Phone".

To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of

those three skills with levels of 100.

This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity

category.

One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level

of 50.

Which two statements are true effect this configuration has on activity assignments and capacity management?

Options :

A : An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop

B : An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.

C : An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop

D : An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category

Answer: B,C

Question 5

A customer wants to change the information that displays in the Collaboration window when an activity is

dragged into it.

What needs to be modified to ensure that the preferred activity properties appear?

Options :

A : the 'Identify activity by' context

B : the 'Activities' context

C : the 'Activity hint' context

D : the 'Activity details in chat' context

Answer: C

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