Question 1

Which two statements are true regarding OIC-OFSC integration?

Options :

A : The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.

B : Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.

C : Field mapping and process flows between OFSC and external systems can be accomplished through OIC-s GUI.

D : The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.

E : Using OIC to integrate OFSC with a customer-s systems removes the need to develop custom middleware to integrate each system

Answer: A,C

Question 2

What happens when you enable the assignment parameter "Limit work by points"?

Options :

A : If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

B : Routing will use each activity-s unique point value to prioritize assignment of higher point activities over lower point activities.

C : Routing will not assign a given activity if that activity-s point value exceeds the resource-s maximum personal point limit.

D : If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource-s point limit

Answer: D

Question 3

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48

minutes for a new Activity Type called TV Upgrade.

Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which

statement is true regarding the estimated duration for this new TV Upgrade activity?

Options :

A : The activity duration is set as 30 minutes when no learned statistics are available.

B : The activity duration is set as 30 minutes.

C : The activity duration is set as 30 minutes when learned statistics are available.

D : The activity duration is set as 48 minutes.

E : The activity duration is set as 48 minutes when no learned statistics are available.

F : The activity duration is set as 48 minutes when learned statistics are available

Answer: D

Question 4

Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

Options :

A : A Time Slot is a configured interval Within which an activity is estimated to start and end.

B : Time Slot is a configured interval within which an activity is estimated to start.

C : An 'all-day' Time Slot-s actual window spans from the beginning of a day-s first configured shift through the end of the last shift

D : Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

Question 5

Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze

On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be

selected.

Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of

appreciation.

If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has

been created.

What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold

VIP member?

Options :

A : Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.

B : Set a condition within the VoD Service Trial property to limit visibility.

C : Use a regular expression to limit valid entries to "Gold" only.

D : Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

Answer: B

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