Question 1

You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity

An installation activity with no SLA is assigned to a resource for tomorrow.

Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

Options :

A : A jeopardy warning will be displayed on Time/List/Map Views only.

B : A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.

C : A jeopardy warning will be displayed on the Resource Tree only

D : A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.

E : A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.

F : A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

Answer: A,C

Question 2

While most field resources for a particular company should see the countdown that displays the estimated time

remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform

periodica work should NOT see it.

Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that

do NOT need to see it when they are working on their assigned activities?

Options :

A : Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.

B : Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C : Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D : Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

Question 3

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48

minutes for a new Activity Type called TV Upgrade.

Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which

statement is true regarding the estimated duration for this new TV Upgrade activity?

Options :

A : The activity duration is set as 30 minutes when no learned statistics are available.

B : The activity duration is set as 30 minutes.

C : The activity duration is set as 30 minutes when learned statistics are available.

D : The activity duration is set as 48 minutes.

E : The activity duration is set as 48 minutes when no learned statistics are available.

F : The activity duration is set as 48 minutes when learned statistics are available

Answer: D

Question 4

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individual work skills designated on his resource record in

Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 5

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

Options :

A : Go to Configuration > Business Rules and modify the Capacity intervals.

B : Go to Configuration and add a new Capacity Category.

C : Go to Configuration > Capacity Categories and add or edit time slots.

D : Go to Configuration > Display and modify the "Quota Settings".

Answer: D

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