Question 1

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.

The resource has no work skills designated on his or her record, but qualifies for that activity in all other

categories.

How does routing handle the assignment of this activity?

Options :

A : Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.

B : Routing allows the activity to be assigned to that resource.

C : Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.

D : Routing fails with a "no resource with required work skills" error.

Answer: C

Question 2

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

Options :

A : Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B : Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C : Select the "Dynamic" option when specifying the filter conditions.

D : Deselect the "Dynamic" option when specifying the filter conditions.

Answer: B

Question 3

Which two statements are true regarding managing inventory in OFSC?

Options :

A : Resources can share inventory when using OFSC Collaboration.

B : The only inventory pools are "customer", "resource", and "installed".

C : Inventory can be added to a bucket on the Resource Tree and shared among all child resources.

D : Resources can share inventory when they are working as a team.

Answer: B,D

Question 4

A customer requires that their dispatchers have the ability to modify activity start and end times for their

technicians via the Core Manage interface when necessary.

Which option enables that ability?

Options :

A : Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.

B : Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.

C : Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.

D : Verify that access to Mobility is enabled within the Dispatcher User Type.

Answer: C

Question 5

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other

Activities'.

Which describes the 'Other Activities' that contribute to the values displayed in that column?

Options :

A : activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

B : non-scheduled activities that exist within the Capacity Area bucket

C : activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

D : non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Answer: D

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