Question 1

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

Options :

A : not be able to preview your application before you publish it

B : have to contact Oracle Support for the permission to deploy your custom DCS application

C : be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 2

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

Options :

A : Add an extension column to the milestone object to hold the warning threshold value.

B : Configure an analytics report showing milestones in warning status.

C : Specify the warning threshold for the milestone in the standard coverages.

D : Create standard text to be posted to the message thread.

E : Configure the email template to be used for notification.

F : Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: A,B,C

Question 3

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

Options :

A : Select Create Category > Create Top-Level Category

B : Check the Active flag

C : Select the task Manage Service Request Categories.

D : Select Status = “Active”.

E : Select Service Catalog in Functional Areas

F : Select Create Category > Create Child Category.

G : Complete Category Name.

Answer: A,B,C,G

Question 4

Select three correct limits and restrictions when importing data from a file.

Options :

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 5

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Options :

A : Icons

B : Themes

C : Object workflow

D : Exports

E : Reports

F : Fields

G : Objects

H : Roles and privileges

Answer: A,B,D

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