Question 1

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individual work skills designated on his resource record in

Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 2

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

Options :

A : Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B : Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C : Select the "Dynamic" option when specifying the filter conditions.

D : Deselect the "Dynamic" option when specifying the filter conditions.

Answer: B

Question 3

Which two statements are correct regarding String and Integer properties?

Options :

A : Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses

B : Both properties are limited in terms of which entity types they can be associated with.

C : Both properties can contain Geolocation elements.

D : Both properties can contain alphanumeric characters and punctuation.

E : Both properties can include regular expressions.

Answer: A,D

Question 4

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch

Console wfien a resource has not activated their route by their exact shift start time. An email notification

should also be generated and sent to the resource's supervisor.

Which two options are correct regarding how this requirement is supported?

Options :

A : Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute

C : A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: A,B

Question 5

Which two statements are true regarding managing inventory in OFSC?

Options :

A : Resources can share inventory when using OFSC Collaboration.

B : The only inventory pools are "customer", "resource", and "installed".

C : Inventory can be added to a bucket on the Resource Tree and shared among all child resources.

D : Resources can share inventory when they are working as a team.

Answer: B,D

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