Question 1

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

Options :

A : Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B : Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C : Select the "Dynamic" option when specifying the filter conditions.

D : Deselect the "Dynamic" option when specifying the filter conditions.

Answer: B

Question 2

Which two statements are true regarding OIC-OFSC integration?

Options :

A : The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.

B : Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.

C : Field mapping and process flows between OFSC and external systems can be accomplished through OIC-s GUI.

D : The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.

E : Using OIC to integrate OFSC with a customer-s systems removes the need to develop custom middleware to integrate each system

Answer: A,C

Question 3

A customer wants to create a message scenario that, when launched, sends an email to the address of the

immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC)

organizational hierarchy.

Which describes the correct message scenario configuration to support this requirement?

Options :

A : In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

B : In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

C : In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

D : In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource-s email address property label.

Answer: A

Question 4

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step

has been taken while working on an activity.

You need to create an action link that can be used by the technician to initiate this notification. This message

will use the launch condition "Service request is created".

What base action must you specify?

Options :

A : 'send_request'

B : 'change_activity'

C : 'create_request'

D : 'create_activity'

Answer: C

Question 5

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individual work skills designated on his resource record in

Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

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