Question 1

A customer has technicians with varying degrees of training to perform installation work.

Their current corresponding skill levels are:

Expert level value = 100

Fully Qualified level value = 50

Novice level value = 25

For activities that require expert technicians, there is already an "Installation" work skill in place to identify

those high visibility activities and enforce that assignment rule.

However, another segment of mid-tier installation activities must be assigned to technicians that are at least

novices, but even better if they are considered fully qualified.

Which configuration satisfies the requirement of assigning those mid-tier installation activities?

Options :

A : Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

B : Modify the existing Installation work skill-s conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities

C : Modify the existing Installation work skill-s conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

D : Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer: B

Question 2

While most field resources for a particular company should see the countdown that displays the estimated time

remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform

periodica work should NOT see it.

Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that

do NOT need to see it when they are working on their assigned activities?

Options :

A : Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.

B : Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C : Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D : Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

Question 3

Which two statements are correct regarding String and Integer properties?

Options :

A : Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses

B : Both properties are limited in terms of which entity types they can be associated with.

C : Both properties can contain Geolocation elements.

D : Both properties can contain alphanumeric characters and punctuation.

E : Both properties can include regular expressions.

Answer: A,D

Question 4

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step

has been taken while working on an activity.

You need to create an action link that can be used by the technician to initiate this notification. This message

will use the launch condition "Service request is created".

What base action must you specify?

Options :

A : 'send_request'

B : 'change_activity'

C : 'create_request'

D : 'create_activity'

Answer: C

Question 5

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.

They need to send some parameters to this webpage as part of the call.

Which configuration is correct when you create the Action Link to support this request?

Options :

A : Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

B : Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

C : Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".

D : Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

Answer: A

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