Question 1

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

Options :

A : Go to Configuration > Business Rules and modify the Capacity intervals.

B : Go to Configuration and add a new Capacity Category.

C : Go to Configuration > Capacity Categories and add or edit time slots.

D : Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Question 2

Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing

certain activities.

For this functionality, you have created a new "Supervision" internal activity to manually link these activities

so they start at the same time by different resources.

Which option is a valid way to configure this?

Options :

A : Create a new (related) Link Template with "Different Resources" Assignment Constraint.

B : Create a new (simultaneous) Link Template with default values.

C : Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.

D : Create a new (related) Link Template with default values.

Answer: A

Question 3

A customer wants to create a message scenario that, when launched, sends an email to the address of the

immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC)

organizational hierarchy.

Which describes the correct message scenario configuration to support this requirement?

Options :

A : In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

B : In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

C : In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

D : In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource-s email address property label.

Answer: A

Question 4

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration

elements as possible via the Metadata REST API.

Which three objects can be both retrieved and created/modified via the Metadata API?

Options :

A : Capacity Areas

B : Applications

C : Capacity Categories

D : Organizations

E : Properties

Answer: A,B,C

Question 5

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch

Console wfien a resource has not activated their route by their exact shift start time. An email notification

should also be generated and sent to the resource's supervisor.

Which two options are correct regarding how this requirement is supported?

Options :

A : Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute

C : A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: A,B

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