Question 1

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch

Console wfien a resource has not activated their route by their exact shift start time. An email notification

should also be generated and sent to the resource's supervisor.

Which two options are correct regarding how this requirement is supported?

Options :

A : Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute

C : A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: A,B

Question 2

A customer is using the following within the "get_capacity" request of the SOAP Capacity API

<location>general</location>

Given the body of the request, which statement is true regarding the dates that will be returned in the response?

Options :

A : The customer will obtain results for dates May 10th and May 15th.

B : The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C : Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

D : The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

Question 3

Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

Options :

A : A Time Slot is a configured interval Within which an activity is estimated to start and end.

B : Time Slot is a configured interval within which an activity is estimated to start.

C : An 'all-day' Time Slot-s actual window spans from the beginning of a day-s first configured shift through the end of the last shift

D : Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

Question 4

What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?

Options :

A : Set a "Nearby Radius" distance from the Business Rules screen.

B : Add a "Nearby Activities" action to the Activity List screen context for Core Manage.

C : Select "Nearby Activities" from the Business Rules screen.

D : Add a "Nearby Activities" action to the Activity List screen context for Mobility.

Answer: B

Question 5

A customer has found that there are some instances where their technicians have recorded either exceptionally

short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete")

activity durations.

Given the importance of accurate data in a time-based self-learning system, which two constraints are in place

and can be modified to ensure that outlier circumstances such as these do not affect future activity duration

estimations?

Options :

A : "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"

B : "Personalize the estimation of activity duration" and "Initial ratio of activity duration"

C : "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"

D : "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: A,B

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