Question 1

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

Options :

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D : The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

Question 2

Which two are examples of server role? (Choose two)

Options :

A : Recorder Integration Service

B : Enterprise Manager

C : Framework Integration Service

D : Avaya Contact Recorder

Answer: A,D

Question 3

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement istrue about the information Included in this log?

Options :

A : It recorded management information.

B : It showed CTI statistics.

C : It showed CTI metadata association.

D : It received CTI events.

Answer: C

Question 4

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

Question 5

The Screen Capture module is installed on an employee desktop. To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Options :

A : Screen capture

B : Capture service

C : Desktop resource

D : EIM

Answer: B

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