Question 1

In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types? (Choose three)

Options :

A : Station-Side (Interception)

B : DMCC

C : DMS

D : SIPREC

E : VoIP Gateway Recording

Answer: B,D,E

Question 2

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

Options :

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D : The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

Question 3

The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

Options :

A : Create Organizations and groups

B : Create users

C : Manage entities withassignmentmanager

D : Create roles

Answer: A

Question 4

When setting up voice recording,whichstatement describes the purpose of member groups?

Options :

A : It specifies the actual extensions in use in your system, and associates them with the data source

B : It maps employees to extensions and data sources

C : It enables the translation of recorded events from third-Paty systems

D : It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment

Answer: D

Question 5

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

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