Question 1

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

Options :

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D : The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

Question 2

The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

Options :

A : Create Organizations and groups

B : Create users

C : Manage entities withassignmentmanager

D : Create roles

Answer: A

Question 3

In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

Options :

A : Recorder Status Summary

B : Configuration Checker

C : Integration Service Status

D : Capture Status

Answer: D

Question 4

The Screen Capture module is installed on an employee desktop. To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Options :

A : Screen capture

B : Capture service

C : Desktop resource

D : EIM

Answer: B

Question 5

The installer is doing the license activation. Which three statements about the license process for Avaya Workforce Engagements are true? (Choose three)

Options :

A : The license site requires the license registration key and Avaya Purchase Order (APO) number

B : It requires both the License Reference number (LRN) and license registration key

C : In case of multiple servers, it is just one XML license file.

D : It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.

E : It provides Access to veinte.com/wfo to activate the license.

Answer: A,B,C

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