Question 1

Which two components must a script be associated with to run? (Choose two.)

Options :

A : CED

B : Media Routing Domain

C : Skill Target

D : Call Type

E : Dialed Number

Answer: A,B

Question 2

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Options :

A : Cisco Unified Contact Center Domain Manager

B : Real-Time Monitoring Tool

C : Operations Console

D : Performance Monitor

Answer: B

Question 3

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Options :

A : Cisco Unified Communication Manager Server

B : Cisco Customer Voice PortalReporting Server

C : Cisco Data Browser

D : Cisco Administration Serverand Historical Data Server

E : Cisco Virtual Voice Browser

Answer: A,B

Question 4

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

Options :

A :

Percent Allocation

B : Skill Group

C : Precision Queue

D : Call Type

Answer: C,D

Question 5

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

Options :

A :

100 ms, 3 heartbeats

B : 400 ms, 3 heartbeats

C : 100 ms, 5 heartbeats

D : 400 ms, 5 heartbeats

Answer: C

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