Question 1

Which criterion can be used to control supervisor workflows?

Options :

A : number of calls abandoned

B : length of time an agent is in the NotReady state

C : duration of oldest call in queue

D : number of agents logged in

Answer: C

Question 2

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

Options :

A : Cisco Unified CCX Enhanced

B : Cisco Unified CCX Premium

C : Cisco Unified CCX Enterprise

D : Cisco Unified CCX Standard

Answer: A

Question 3

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

Options :

A : 15 agent seats

B : router

C : 30 outbound IVR ports

D : gateway

Answer: C,D

Question 4

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

Options :

A : Telnet

B : SSH

C : HTTP

D : FTP

Answer: B

Question 5

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

Options :

A :

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

B :

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

C : Any user assigned to the System Application User can access the administration console.

D :

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

E :

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Answer: A,D

Higher Test Marks with Free Online 500-443 Exam Practice

Buying Options: