Higher Test Marks with Free Online 500-445 Exam Practice

Assess the CertsIQ’s updated 500-445 exam questions for free online practice of your Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) test. Our CCECE 500 445 dumps questions will enhance your chances of passing the Cisco Certified Specialist certification exam with higher marks.

Question 1

Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

Options :

A : Cisco Email and Chat Analyzer

B : Activity Audit

C : ECE LiteAgent

D : Service Process Monitor

E : Service Instance Monitor

F : Service Activity Monitor

G : Router Email and Chat Viewer

H : ECE Agent toolkit Monitor

Answer: A,B,C

Question 2

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

Options :

A : customer voice portal

B : social miner

C : ICM router, logger, admin workstation

D : call manager

E : CTI server

Answer: A,C

Question 3

Which mode must be used for Always On Availability Group clustering?

Options :

A : Mixed mode

B : Directory Connection

C : Windows Authentication

D : SQL Authentication

Answer: C

Question 4

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

Options :

A : 993

B : 2434

C : 9001

D : 15097

Answer: A

Question 5

Which activities can agents pick and pull?

Options :

A :

Agents can pick chats from other agents that belong to the same set of skill groups.

B : Agents can pick chat from other agents that belong to the different skill groups.

C : Agents can pick emails from other agents that belong to the same set of skill groups.

D : Agents can pick emails from other agents that belong to the different skill groups.

Answer: D