Question 1

How does a Renewals Manager drive value in a customer account?

Options :

A : defines the account forecast

B : aligns partners on training

C : manages and mitigates renewal risk

D : removes adoption barriers

Answer: C

Question 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : lack of common features

B : lack of communication

C : limited telemetry

D : purchase policy process

E : business misalignment

Answer: B,E

Question 3

What is the purpose of targeted use cases?

Options :

A : They define how a solution is applied to enable a desired outcome

B : They provide customers with ways to take advantage of additional features

C : They highlight the product differentiation from a competitor

D : They function without the purchase of additional services

Answer: A

Question 4

Which of the following is not a common focus of Health Index measurement?

Options :

A : Net promoter score

B : Total bookings with customer

C : Number of competitors in the account

D : Product utilization

Answer: C

Question 5

What is the Cisco Services Partner Program (CSPP) objective?

Options :

A : maximizes Cisco-s profits by requiring partners to sell only Cisco-branded services

B : allows the partner to focus on recurring revenue while earning performance-based incentives

C : eliminates all barriers throughout the customer lifecycle

D : trains partners to develop and sell their own independent services without any backing from Cisco

Answer: B

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