Question 1

How does a Renewals Manager drive value in a customer account?

Options :

A : defines the account forecast

B : aligns partners on training

C : manages and mitigates renewal risk

D : removes adoption barriers

Answer: C

Question 2

Which action should a Customer Success Manager take when the product utilization score is not improving?

Options :

A : Conduct customer interviews to understand current adoption barriers and develop a solution plan

B : Review the support case history to identify product quality or customer education issues

C : Engage the sales team to upsell the solution and offer options and product diversity to the customer

D : Contact the product operations team to review the telemetry and offer insights to the customer

Answer: A

Question 3

Which statement best describes an Accelerator?

Options :

A : An on-call service for customer support

B : A one-on-one deep dive on network issues

C : A one-on-one coaching engagement covering specific use cases

D : A hosted one-to-many educational webinar with live expert Q and A

Answer: C

Question 4

Which success indicator for a Renewals Manager is valid?

Options :

A : increased deployment of licenses

B : stabilized customer satisfaction scores

C : new product introductions

D : on-time renewal

Answer: D

Question 5

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Options :

A : financial gap

B : capability gap

C : organizational gap

D : consumption gap

Answer: D

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