Question 1

Which Customer Success activity is critical from the supplier perspective?

Options :

A : ensuring the customer has a success plan and is achieving each milestone in a timely manner

B : listening carefully to the customer-s feedback and taking actions so the company-s solutions can be improved

C : driving full adoption of the company-s technology across all supported solutions

D : identifying opportunities for sales expansion

Answer: A

Question 2

What is the value proposition of customer success for customers?

Options :

A : incremental rewards

B : business vision support

C : technical assistance prioritization

D : external publicity

Answer: B

Question 3

Which organization should the customer success team be a part of?

Options :

A : The customer success team should be implemented as its own organization

B : Marketing

C : Sales

D : Support

Answer: A

Question 4

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

Options :

A : employee satisfaction

B : sustainability

C : credibility

D : cost efficiency

E : risk management

Answer: A,D

Question 5

How does Cisco define AT R?

Options :

A : Contracts/subscriptions that are available to renew.

B : ATR is the sum of RR and iARR, minus the attrition rate.

C : Any customer agreement where attrition has been an issue.

D : Contracts/subscriptions that have attrition terms revoked.

Answer: A

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