Higher Test Marks with Free Online 73920T Exam Practice

Assess the CertsIQ’s updated 73920T exam questions for free online practice of your AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test test. Our ASTA - 7392 73920 dumps questions will enhance your chances of passing the Avaya Services Technical Associate (ASTA) certification exam with higher marks.

Question 1

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged insimultaneously?

Options :

A : System-Parameters Security

B : Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 2

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Options :

A : Vector Routing Table

B : Business Schedule Table

C : Service Hours Table

D : Policy Routing Table

Answer: C

Question 3

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Options :

A : It enables recorded announcements to be played to incoming calls.

B : It provides options for selecting among available agents with the same skill.

C : It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : It provides basic reporting on Vectors, Agents, and Trunk Groups.

E : It improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Question 4

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options :

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 5

If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?

Options :

A : Call 1

B : Call 2

C : Call 3

D : Call 4

Answer: D