Question 1

A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory. What is the recommended method to achieve this while ensuring data integrity and minimal effort?

Options :

A : Manually copy and paste all contacts from Outlook to the personal directory.

B : Import the Outlook contacts using a .csv format and configure the synchronization settings.

C : Integrate the IP Office with Outlook using the Avaya Outlook Plugin.

D : Add each Outlook contact individually into the personal directory and verify them against the original source.

Answer: B

Question 2

If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?

Options :

A : Debug Manager on DTE port

B : Debug View with default filters

C : System Monitor with ISDN L3 filter options enabled

D : SSA Snapshot

Answer: C

Question 3

When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?

Options :

A : Voicemail Call Flow

B : Start Point Node

C : Voicemail On

D : Voicemail Collect

Answer: A

Question 4

A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15. Which of the following actions would be necessary to complete this increase?

Options :

A : Add a Preferred license.

B : Upgrade to Select Mode.

C : Add five receptionist licenses.

D : Upgrade to Server Edition.

Answer: C

Question 5

Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?

Options :

A : System Status Application

B : Historical Reporting Application

C : Advanced Summary Reporter

D : Call Detail Reporter

Answer: A

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