Question 1

What are the sources used to identify barriers?

Options :

A : customer, product, usage

B : people, plan, process

C : success plan, tools, training

D : people, process, tools

Answer: D

Question 2

Which statement describes an end user adoption barrier?

Options :

A : There are insufficient licenses for additional staff from a newly acquired company to use the solution.

B : The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C : The budget is insufficient to implement the solution for a new branch of the business.

D : Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

Question 3

What is a consideration in evaluating readiness for adoption?

Options :

A : Identify features or functions that are not deployed or underutilized.

B : Identify potential accelerators that could optimize performance.

C : Review customer acceptance test plan.

D : Validate that all required items have been purchased.

Answer: C

Question 4

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : limited telemetry

B : purchase policy process

C : lack of common features

D : lack of communication

E : business misalignment

Answer: B,D

Question 5

What are two barriers to adoption within an organization? (Choose two.)

Options :

A : solution implemented by partner

B : agile development model

C : inadequate knowledge and skills

D : centralized IT organization

E : organizational silos

Answer: A,C

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