CertsIQ Refund & Guarantee Policy

At CertsIQ, we are committed to providing premium, industry-vetted study materials designed to help you pass your IT certification exams with absolute confidence. To ensure you are completely satisfied with your purchase, we highly recommend downloading our free product demos prior to buying. This allows you to experience the quality of our prep materials firsthand before making a commitment.

To further reinforce your confidence, we back our study materials with a 100% Money-Back Guarantee. If you prepare diligently with our products and do not pass your examination, we will refund your payment in full—no questions asked.

The Purpose of Our Guarantee

Our guarantee is designed to assure you that CertsIQ products are highly accurate, up-to-date, and fully aligned with official exam standards.

While we stand firmly behind our material, we cannot be held responsible for circumstances outside our control (such as a candidate registering but failing to attend the exam). To protect our platform from fraudulent claims and ensure we can continue offering this guarantee to our loyal customers, we have established a straightforward refund policy outlined below.

Payment Refund Procedure

If you did not pass your exam after preparing with our materials, we make the refund process as simple as possible. Please email the following details to [email protected]:

• Your Order Number: The purchase receipt or order number from your CertsIQ transaction.
• Proof of Registration: A scanned copy or screenshot of your official exam enrollment/registration slip (showing the registration date).
• Official Score Report: A scanned copy of your official exam result or score report showing the exam date and outcome.
• Account Details: Your full name and the payment method used during checkout.

Resolution Options

Upon verifying your request, you may choose one of the following options:

1. A Full Refund: A complete reversal of your purchase funds, processed back to your original payment method within 7 business days.
2. A Free Product Exchange: A replacement study guide or test engine of your choice to help you target your next attempt.

Policy Terms & Conditions

To qualify for our 100% Money-Back Guarantee, please ensure your claim meets the following criteria:

• 90-Day Claim Window: The eligible product must have been purchased from CertsIQ within 90 days of your exam date.
• Actual Exam Attempt: The candidate must have actually sat for and completed the examination. We cannot issue refunds if the exam was missed or skipped due to personal scheduling conflicts, lack of preparation, or cancellation.