Question 1

Website visitors fill out a web-to-case form on your company's website to submit a new case. They often call to be sure the case has been received. The Support Manager wants to eliminate these unnecessary calls into support and asks if an email can be sent back to the submitter of the case to let them know their case has been received and they will be contacted soon. What Salesforce support feature would you implement to satisfy this request?

Options :

A : Solutions Management

B : Escalation Rules

C : Assignment Rules

D : Auto-Response Rules

E : Case Teams

Answer: D

Question 2

The VP of Sales informs you that a Sales Executive who owns many account records has just left the company. The ownership of these accounts needs to be changed to the VP of Sales, immediately. What Data Management tool is best for quickly making these ownership changes?

Options :

A : Mass Transfer Records

B : Data Import Wizard

C : Data Loader

Answer: A

Question 3

You are responsible for configuring the user interface for your company’s Salesforce org.

Which of the following options is an example of declarative configuration of the user interface?

Options :

A : Creating a Visualforce page to customize the UI

B : Writing Apex code to customize the UI

C : Using the Lightning App Builder to customize the UI

D : Configuring the API to customize the UI

Answer: C

Question 4

Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?

Options :

A : Set the Organization Wide Default for Accounts to Private, and then create a Sharing Rule to share the B2C accounts with both teams and another Sharing Rule to share the B2B accounts strictly with the B2B team.

B : Set the Organization Wide Default for Accounts to Private, and then instruct the B2B Sales Team to manually share B2C accounts with the B2C Sales Team.

C : Set the Organization Wide Default for Accounts to Public Read/Write, and then create a Sharing Rule to limit access to the B2B Accounts in order to hide them from the B2C Sales Team.

D : Create a new profile for the B2C Sales Team members and remove Read access to the B2B Accounts from it.

Answer: A

Question 5

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

Options :

A : Use a partner community to track the Contacts.

B : Create a new Contact record for each agency.

C : Create a Junction object to track many-to-many relationship.

D : Enable Contacts to multiple Accounts.

Answer: D

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