Question 1

Which feature can be used to ensure that cases are assigned to the correct agent based on their skills and workload?

Options :

A : Assignment rules

B : Escalation rules

C : Auto-response rules

D : Workflow rules

Answer: A

Question 2

A Metric Dashboard Component is defined as which of the following?

Options :

A : Displays a table that contains values and totals from columns in a report.

B : Shows the grand total of a report as a point on a 'fuel tank' type of scale.

C : Displays the grand total from a report, along with a label that you enter.

D : Displays a bar, column, line, pie, donut or funnel chart - or any chart contained in a report.

Answer: C

Question 3

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

Options :

A : Use a partner community to track the Contacts.

B : Create a new Contact record for each agency.

C : Create a Junction object to track many-to-many relationship.

D : Enable Contacts to multiple Accounts.

Answer: D

Question 4

The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom

Object Relationship from a master detail to a Lookup.

Which Scenario Could prevent the administrator from fulfilling this requirement?

Options :

A : A junction objs aect is required to support the lookup.

B : The lookup field in all the records contains a value.

C : The Look-Up field is required for Saving Records.

D : Roll-Up summary field sexist on the master object.

Answer: D

Question 5

How can a Dashboard be refreshed? (select 2)

Options :

A : The user can click the Refresh button on a Dashboard to manually refresh it.

B : A Dashboard can be scheduled for a refresh automatically, at specified times.

C : Dashboards refresh dynamically every hour in Salesforce.

D : The Dashboard refreshes automatically, each time it is viewed by a user.

Answer: A,B

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