Assess the CertsIQ’s updated ADX-201 exam questions for free online practice of your Essentials for New Lightning Experience Administrators (WI25) test. Our ADX201 dumps questions will enhance your chances of passing the Salesforce Certified Administrator certification exam with higher marks.
In a support organization, you want to automatically update the case status to “Escalated” when the case has not been resolved within the specified time frame.
Which automation tool should be used to achieve this?
Your company wants to ensure that all high-priority cases are assigned to a specific group of support agents.
Which feature of case management can you use to accomplish this?
In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.
Which automation tool should be used to achieve this?
An organization wants to ensure that cases are automatically assigned to the appropriate teams based on the type of case and its priority level.
Which feature in Salesforce case management can be used to achieve this goal?
Lead record ownership was previously set to a Queue whenever new lead records were created in your Salesforce instance. The Chief Marketing Officer has dictated that this practice must be changed. The new process for Lead Ownership is to automatically assign ownership to an individual, based on the territory in which the lead resides, whenever the Lead is first created. What Salesforce feature would you utilize to fulfill this request?
© Copyrights CertsIQ 2025. All Rights Reserved
We use cookies to ensure that we give you the best experience on our website (CertsIQ). If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the CertsIQ.
Full Access to 822 Questions