Question 1

An organization wants to ensure that cases are automatically assigned to the appropriate teams based on the type of case and its priority level.

Which feature in Salesforce case management can be used to achieve this goal?

Options :

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case teams

Answer: C

Question 2

What is a record type in Salesforce?

Options :

A : A predefined set of permissions that restrict a user-s access to specific fields

B : A way to categorize records based on common characteristics and assign different page layouts, picklist values, and business processes

C : A field that displays the unique identifier for a record

D : A relationship between two objects where each record in the child object has a lookup to a parent record in the parent object

Answer: B

Question 3

DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up. How can they make sure Showing Date is only populated with a date this years?

Options :

A : Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.

B : Create a report that shows any Showing Dates not scheduled in the current year to the updated.

C : Add Help Text so the user knows to only add a Showing Date within the current year.

D : Create a validation rule that ensures Showing Date contains a date within the current year.

Answer: D

Question 4

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

Options :

A : The Username is not a corporate email address

B : The username is less than 80 characters.

C : The Username is a fake email address.

D : The Username is already in use.

Answer: D

Question 5

In a support organization, you want to automatically update the case status to “Escalated” when the case has not been resolved within the specified time frame.

Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: A

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