Question 1

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

Options :

A : Schedule Apex jobs.

B : Delete all workflow rules.

C : Add an invocable process.

D : Consolidate automation tools.

Answer: D

Question 2

Universal Containers wants to allow a group of power users to manage user access and permissions for their department without giving them full administrative access to the entire Salesforce organization.

Which feature should the Salesforce Advanced Administrator use to achieve this requirement?

Options :

A : Create a custom profile for power users

B : Assign a permission set to power users

C : Utilize a public group for power users

D : Use delegated administration for power users

Answer: D

Question 3

When creating or modifying dashboard components, which of the following options is available to specify the data to be included in the component?

Options :

A : Filters

B : Grouping

C : Sorting

D : Formatting

Answer: A

Question 4

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

Options :

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 5

A company wants to enhance the user experience for their customer service team by allowing them to easily view and manage cases. They want to ensure that the case management functionality is easy to use and intuitive.

What is the appropriate solution for this scenario?

Options :

A : Use Visualforce to create custom pages with standard lightning page components that allow the customer service team to view and manage cases

B : Use the Lightning App Builder to create a custom app for the customer service team with standard lightning page components that allow them to view and manage cases

C : Use the Cases functionality within the existing Salesforce applications to allow the customer service team to view and manage cases

D : Use the AppExchange to install a third-party app that includes case management functionality and integrates with the existing Salesforce applications

Answer: B

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