Question 1

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Options :

A : Build a Surveys Lighting Component

B : Use an AppExchange Survey Lightning Component

C : Build a Surveys Visualforce Page

D : Use the Standard Surveys Lightning Component

Answer: B

Question 2

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options :

A : Update the Admin profile so that the Knowledge tab is visible.

B : Add the Global Header permission set to all Community users.

C : Edit the Partner Community profile so that the Knowledge tab is visible.

D : Create a Knowledge article and make it visible to the appropriate channel.

Answer: D

Question 3

Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

Options :

A : Create a page layout for leads and assign it to those profiles that have access to the Community

B : Create a Detail page for invoices and add the page as a Navigation Menu item

C : Add Opportunities as a Salesforce Object in the Navigation Menu

D : Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

Answer: C

Question 4

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

Options :

A : Files connect

B : External services

C : File sync

D : Chatter and files

Answer: A

Question 5

Northern Trail Outfitters wants to launch their Community with the following requirements:* Enable ions* Use Reputation for gamification* View the Trending Articles* Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

Options :

A : Use Reputation for gamification

B : View the Trending Articles

C : Enable ions

D : Optimized for mobile

Answer: C,D

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