Assess the CertsIQ’s updated ADX361 exam questions for free online practice of your Administer Intelligent Service Cloud Solutions test. Our Service-Cloud-Consultant ADX-361 dumps questions will enhance your chances of passing the Certified Service Cloud Consultant certification exam with higher marks.
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?Choose 2 answers
Cloud Kicks provides support to customers through voice, web, and chat channels. Cases are routed to service agents based on availability and skills. When agents encounter issues, they can raise a flag. Supervisors need to respond to flags and provide responses that only the agent can view.What is the recommended solution to meet the requirements?
Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents. Which two features should a consultant integrate into the Service Console? Choose 2 answers
what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?
Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.What is the recommended feature to meet the requirement?
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