Assess the CertsIQ’s updated ADX361 exam questions for free online practice of your Administer Intelligent Service Cloud Solutions test. Our Service-Cloud-Consultant ADX-361 dumps questions will enhance your chances of passing the Certified Service Cloud Consultant certification exam with higher marks.
Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for thepast five years must be migrated to salesforce for go-live.Which approach should the consultant use for date migration?
Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.What is the recommended solution to meet the requirements'
Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests. Agents will typically select an email template with password reset instructions, send an email to the customer, and update the case status to 'Responded'.What is the recommended feature to improve productivity?
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