Higher Test Marks with Free Online ADX361 Exam Practice

Assess the CertsIQ’s updated ADX361 exam questions for free online practice of your Administer Intelligent Service Cloud Solutions test. Our Service-Cloud-Consultant ADX-361 dumps questions will enhance your chances of passing the Certified Service Cloud Consultant certification exam with higher marks.

Exam Code: ADX361
Exam Questions: 269
Administer Intelligent Service Cloud Solutions
Updated: 21 Aug, 2025
Question 1

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase? 

Options :
Answer: A

Question 2

Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for thepast five years must be migrated to salesforce for go-live.Which approach should the consultant use for date migration?

Options :
Answer: B

Question 3

Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields. Which feature should a consultant implement to meet the requirement? 

Options :
Answer: A

Question 4

The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.Which reporting solution should a consultant recommend?

Options :
Answer: A

Question 5

Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

Options :
Answer: A,B

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