Question 1

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

Options :

A : Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B : Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C : Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Answer: C

Question 2

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

Options :

A : Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

B : Use only change sets because the Salesforce CLI does not currently support the deployment of agentrelated metadata.

C : Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI /Metadata API.

Answer: C

Question 3

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Options :

A : Turn on Einstein Copilot.

B : Turn on Einstein Generative AI.

C : Turn on Prompt Builder.

Answer: B

Question 4

An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should theAgentforce Specialistmeet this requirement?

Options :

A : Convert the JSON to an XML merge field.

B : Use External Service Record merge fields.

C : Use “Add Prompt Instructions” flow element.

Answer: B

Question 5

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Options :

A : Recreate the flow using the Agentforce agent user.

B : Assign the Manage Users permission to the Agentforce Agent user.

C : Assign the Run Flows permission to the Agentforce Agent user.

Answer: C

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