Question 1

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should theAgentforce Specialistbe aware of before enabling this feature?

Options :

A : Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B : Custom Call Explorer actions need to be built before it can be configured.

C : Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Answer: C

Question 2

How should an organization use the Einstein Trust layer to audit, track, and view masked data?

Options :

A : Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.

B : In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

C : Access the audit trail in Setup and export all user-generated prompts.

Answer: A

Question 3

What is the primary function of the reasoning engine in Agentforce?

Options :

A : Identifying agent topics and actions to respond to user utterances

B : Offering real-time natural language response during conversations

C : Generating record queries based on conversation history

Answer: A

Question 4

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

Options :

A : Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.

B : It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

C : The retriever for Knowledge articles has better accuracy and performance than the default retriever.

Answer: B

Question 5

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Options :

A : Turn on Einstein Copilot.

B : Turn on Einstein Generative AI.

C : Turn on Prompt Builder.

Answer: B

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