Question 1

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

Options :

A : The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B : The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C : The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Question 2

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

Options :

A : The prompt template version is incompatible with the chosen LLM.

B : The data being used for grounding is incorrect or incomplete.

C : The Einstein Trust Layer is incorrectly configured.

Answer: B

Question 3

What does it mean when a prompt template version is described as immutable?

Options :

A : Only the latest version of a template can be activated.

B : Every modification on a template will be saved as a new version automatically.

C : Prompt template version is activated; no further changes can be saved to that version.

Answer: C

Question 4

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

Options :

A : Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

B : Use only change sets because the Salesforce CLI does not currently support the deployment of agentrelated metadata.

C : Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI /Metadata API.

Answer: C

Question 5

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

Options :

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

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