Question 1

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should theAgentforce Specialistdo to meet this requirement?

Options :

A : Create a prompt template for product tutorials and guides.

B : Add an Answer Questions custom field in the product object for tutorial instructions.

C : Publish product tutorials and guides as Knowledge articles.

Answer: C

Question 2

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

Options :

A : Product recommendation prediction

B : Customer churn prediction

C : Contract Renewal Date prediction

Answer: B

Question 3

TheAgentforce Specialistof Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer. Which steps should theAgentforce Specialisttake upon modifying the masked fields?

Options :

A : Turn off the Einstein Trust Layer and turn it on again.

B : Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

C : Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Answer: B

Question 4

Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?

Options :

A : Add Flex Instructions

B : Add Prompt Instructions

C : Add Flow Instructions

Answer: C

Question 5

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?

Options :

A : Sales Summaries

B : Sales Insight Summary

C : Work Summaries

Answer: B

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