Question 1

How does an Agent respond when it can’t understand the request or find any requested information?

Options :

A : With a preconfigured message, based on the action type.

B : With a general message asking the user to rephrase the request.

C : With a generated error message.

Answer: B

Question 2

An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

Options :

A : Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

B : Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

C : Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

Answer: C

Question 3

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

Options :

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 4

An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should theAgentforce Specialistmeet this requirement?

Options :

A : Convert the JSON to an XML merge field.

B : Use External Service Record merge fields.

C : Use “Add Prompt Instructions” flow element.

Answer: B

Question 5

Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?

Options :

A : fine-tune the Einstein AI model with CBM data.

B : Build Al model with Einstein discovery and deploy to sales users.

C : Enable Agentforce and deploy to sales users.

Answer: A

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