Question 1

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

Options :

A : Product recommendation prediction

B : Customer churn prediction

C : Contract Renewal Date prediction

Answer: B

Question 2

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent’ s response accuracy?

Options :

A : When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.

B : When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.

C : When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

Answer: A

Question 3

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the businessrequirements?

Options :

A : Save as New Template and edit as needed.

B : Clone the existing template and modify as needed.

C : Save as New Version and edit as needed.

Answer: B

Question 4

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

Options :

A : The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B : The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C : The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Question 5

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow. How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?

Options :

A : Invocable Apex

B : Flow Action

C : Einstein for Flow

Answer: C

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