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Leo, the director of operations at a global hotel chain, is keen to enhance customer experience. He wants a system that can automatically classify incoming customer emails into different categories (like complaints, feedback, or booking queries) and suggest personalized holiday packages based on the past stay preferences of returning customers.

Which combination of AI capabilities in CRM is most suitable for Leo’s needs?

Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce. Which feature should be used to accomplish this?

Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.

Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?

An international real estate company uses Salesforce CRM to handle property listings. They wish to implement AI to automatically categorize images of properties based on their interior features like flooring, wall colors, and fixtures. Additionally, they want to be able to detect specific objects like fireplaces, chandeliers, and luxury fittings to provide more targeted listing suggestions to potential buyers.

Which Salesforce AI capability should they leverage to address this dual requirement?

A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis. Which primary role does data Quality play In this AI application?