Question 1

In the context of Artificial Intelligence, what best describes the concept of machine learning?

Options :

A : A system that follows explicitly programmed instructions.

B : A system that improves and gets smarter over time by analyzing data and learning from it.

C : A system that is capable of human-like emotions.

Answer: B

Question 2

Liam, a sales director at HealthFit, wants to gain insights into which of their fitness products is most likely to be popular in the coming quarter based on historical sales and current market trends.

Which AI feature within Salesforce would be most effective for Liam’s goal?

Options :

A : Einstein Voice for logging sales calls via voice commands

B : Einstein Predictive Forecasting to project future sales trends

C : Einstein Chatbots for automating customer support chats

Answer: B

Question 3

What is an example of ethical debt?

Options :

A : Violating a data privacy law and falling to pay fines

B : Launching an AI feature after discovering a harmful bias

C : Delaying an AI product launch to retrain an AI data model

Answer: B

Question 4

Leo, a data scientist, is working on an AI model within Salesforce to help the marketing team optimize their email campaigns. Despite rigorous testing, the deployed model isn’t achieving expected open rates.

Which data quality problem might be the PRINCIPAL cause for this challenge?

Options :

A : The dataset consists of emails sent at various times of the day, capturing different user behaviors

B : Many records in the dataset have inconsistent or incorrect email formats, leading to undeliverable emails

C : The model was trained on both promotional and transactional emails to understand varying content dynamics

Answer: B

Question 5

What is the role of Salesforce Trust AI principles in the context of CRM system?

Options :

A : Guiding ethical and responsible use of AI

B : Providing a framework for AI data model accuracy

C : Outlining the technical specifications for AI integration

Answer: A

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