Question 1

What is an example of ethical debt?

Options :

A : Violating a data privacy law and falling to pay fines

B : Launching an AI feature after discovering a harmful bias

C : Delaying an AI product launch to retrain an AI data model

Answer: B

Question 2

What are the three commonly used examples of AI in CRM?

Options :

A : Predictive scoring, reporting, Image classification

B : Predictive scoring, forecasting, recommendations

C : Einstein Bots, face recognition, recommendations

Answer: B

Question 3

What should be done to prevent bias from entering an AI system when training it?

Options :

A : Use alternative assumptions.

B : Import diverse training data.

C : Include Proxy variables.

Answer: B

Question 4

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.

Which AI feature within Salesforce is designed to assist with this?

Options :

A : Einstein Language for real-time language translation

B : Einstein Analytics to visualize and share business data

C : Einstein Case Classification for automated inquiry categorization

Answer: C

Question 5

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

Options :

A : Discovery

B : Bots

C : Next Best Action

Answer: B

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