Question 1

After successfully testing a new prompt template, a team needs to make it available for use across their organization. What is the appropriate step to take next?

Options :

A : Edit the template to make further improvements before activating

B : Activate the template so that it can be executed in live environments

C : Execute the template immediately without activation to test further

D : Archive the template and create a new one from scratch

Answer: B

Question 2

An enterprise uses Einstein AI to analyze large volumes of customer feedback for sentiment analysis. The company needs to ensure that only the minimum necessary data is processed by the AI model to comply with data protection regulations. Which Einstein Trust Layer feature should they use?

Options :

A : Data Masking

B : Explainability

C : Data Minimization

D : Model Monitoring

Answer: C

Question 3

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground

on the following dat

a.

Opportunity Products Events near the customer Tone and voice examples

How should the AI Specialist obtain related items?

Options :

A : Call prompt initiated flow to fetch and ground the required data.

B : Create a flex template that takes the records in question as inputs.

C : Utilize a standard email template and manually insert the required data fields.

Answer: A

Question 4

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

Options :

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Question 5

Your organization has recently implemented Einstein Copilot, and you want to ensure that the sales team is effectively adopting this tool. Which approach should you take to monitor and encourage Copilot adoption?

Options :

A : Track the number of sales closed by the team without using Copilot

B : Regularly review usage reports that show how often the sales team interacts with Copilot and identify trends

C : Require mandatory training sessions every week for all sales team members

D : Remove access to traditional tools to force the use of Copilot

Answer: B

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