Question 1

A company wants to generate personalized customer emails using a pre-trained model that Salesforce provides out of the box. What is the first step they should take to configure this model?

Options :

A : Import the company-s entire customer database into the model

B : Select the standard generative model available in Salesforce

C : Develop custom machine learning algorithms from scratch

D : Connect the model to an external AI service for configuration

Answer: B

Question 2

What should be the primary focus when managing the adoption of Einstein Copilot across different departments?

Options :

A : Ensuring that all departments have equal usage of Einstein Copilot

B : Providing targeted training and support based on department-specific use cases

C : Monitoring the overall system performance to prevent any slowdowns

D : Forcing all employees to use Einstein Copilot regardless of their role

Answer: B

Question 3

A sales representative wants to quickly generate a personalized follow-up email after a meeting with a potential client, summarizing key discussion points and proposing next steps. Which Einstein feature should the sales representative use?

Options :

A : Einstein Lead Scoring

B : Einstein Opportunity Insights

C : Einstein GPT for Sales Emails

D : Einstein Account Insights

Answer: C

Question 4

A company has recently implemented Einstein Copilot to assist sales teams with data analysis and report generation. The sales manager notices that some team members are not fully utilizing the tool. What is the most effective first step in managing and improving Copilot adoption?

Options :

A : Mandate the use of Einstein Copilot for all sales-related tasks

B : Provide additional training sessions focused on the benefits and use cases of Einstein Copilot

C : Restrict access to other reporting tools to force the use of Copilot

D : Monitor individual usage and send reminders to team members who are not using Copilot

Answer: B

Question 5

A company needs to automate the process of updating a customer’s status to “Inactive” if there has been no activity for six months and then notify the account manager. The automation must be error-proof, ensuring that it does not trigger incorrectly. Which tool should they use?

Options :

A : Workflow Rules

B : Process Builder

C : Validation Rules

D : Salesforce Flow

Answer: B

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