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What should be considered when determining the flexibility of a prompt template for various use cases?

A Salesforce implementation team is setting up a series of prompt templates that will be used across multiple departments, including marketing and customer service. They need to ensure that only qualified users can modify these templates while allowing broader access for execution. Which user role should be assigned the responsibility of modifying and managing these prompt templates?

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning

record pages. An admin now wishes to incorporate similar functionality into UC's automation process using

Flow.

How can the admin get a response from this prompt template from within a flow to use as part of UC's

automation?

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?  

A sales manager wants to ensure that all client interactions, such as emails and meetings, are automatically logged into the CRM without the need for manual input. This will help maintain accurate records and improve team efficiency. Which Einstein feature should the sales manager implement?