Question 1

What is the purpose of the Consumption History object in Salesforce Energy and Utilities Cloud?

Options :

A : To track billing information.

B : To track solar panel installations.

C : To store historical energy consumption data for analysis and reporting.

D : To track contractual agreements with customers.

Answer: C

Question 2

How does Salesforce Energy and Utilities Cloud support customer engagement?

Options :

A : By offering real-time market insights to utility companies.

B : By integrating with legacy systems for customer engagement.

C : By providing personalized and proactive customer experiences through various channels.

D : By automating billing and payment processes for customers.

Answer: C

Question 3

What are the key capabilities of Salesforce Energy and Utilities Cloud?

Options :

A : Customer engagement, field service management, asset and workforce management, outage management, renewable energy integration, analytics and reporting.

B : Sales forecasting, lead generation, marketing automation, customer segmentation.

C : Mobile app development, supply chain optimization, document management, social media integration.

D : Data visualization, machine learning, virtual reality integration.

Answer: A

Question 4

When configuring email templates in Salesforce Energy and Utilities Cloud, what is a best practice?

Options :

A : Customize email templates with personalized and relevant content

B : Use generic email templates without any customization.

C : Overload email templates with excessive images and attachments.

D : Exclude contact details and branding elements in email templates.

Answer: A

Question 5

What is the custom object in Salesforce Energy and Utilities Cloud that tracks energy consumption readings for residential customers?

Options :

A : Meter Reading

B : Energy Audit

C : Service Appointment

D : Pricing Plan

Answer: A

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