Question 1

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App. Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Options :

A : Loyalty Tier Group

B : Change Reason Type

C : Loyalty Tier

D : Reason for Change

Answer: B,D

Question 2

Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portalfor the Loyalty Program.What is the last step the Salesforce Administrator must complete?

Options :

A : Associate the Loyalty Program with the site

B : Activate the Experience Cloud site

C : Add the relevant Experience Cloud components to the pages

D : Create the Experience Cloud site

Answer: B

Question 3

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels. Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue. Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

Options :

A : Qualifying Points

B : Tier Qualifying Points

C : Non-Qualifying and Qualifying Points

D : Non-Qualifying Points

Answer: D

Question 4

A loyalty Program would like to set up a new process where a push notification or email will be sent to theclient immediately after a voucher is added to their member account within Salesforce Marketing Cloud.The notification message will require the “first name” and the “membership number” to personalize themessage and, a custom object named“voucher issued” with the necessary data attributes.Which option for the entry event should be selected as the preferred implementation approach that can meetthe requirements with the least amount of development effort?

Options :

A :

B :

C :

D :

Answer: A

Question 5

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

Options :

A : The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B : Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

C : Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D : Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Answer: B

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