Question 1

A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

Options :

A : Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.

B : Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

C : Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

D : Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management

Answer: A

Question 2

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

Options :

A : Expression Maps

B : Expression Sets

C : Decision Table

D : Decision Matrix

E : Decision Tree

Answer: B,C,D

Question 3

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Options :

A : Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

B : Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

C : Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

D : Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

Answer: B

Question 4

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

Options :

A : Workplace Strategy Planner

B : HR Service Center

C : (Employee Workspace

D : Workplace Command Center

E : Employee Concierge

Answer: B,C,E

Question 5

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

Options :

A : Link Inspections and Visits to Permit Applications

B : Configure Inspections and Visits

C : Link Cases to Permits

D : Configure Action Plans on Cases and Permits

E : Set up Business Rules Engine (BRE) to determine Complaint validity.

Answer: A,B,D

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