Question 1

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

Options :

A : Expression Maps

B : Expression Sets

C : Decision Table

D : Decision Matrix

E : Decision Tree

Answer: B,C,D

Question 2

A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process. What solution would a technical consultant recommend to solve the outlined use case?

Options :

A : Handle funding request collaboration through email and log activity on Applications.

B : Collaborate internally and externally through the Funding Request Application Feed.

C : Configure Invite Collaborators for Funding Request Applications.

D : Add a "Requires Collaboration" custom field to the Funding Request object.

Answer: B

Question 3

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options :

A : Install the ERM for PSS Managed Package

B : Enable Person Account

C : Enable Email-to-Case

D : Enable Web-to-Case

E : Install the ERM for PSS Unmanaged Package

Answer: A,B,D

Question 4

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

Options :

A : Customer Community

B : Channel Account

C : Customer Community Plus

D : Partner Community

Answer: A

Question 5

Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

Options :

A : Build a digital experience site using pre-configured emergency response management (ERM) specific template

B : Create a custom Case Record Type and leverage a prebuilt Contact Support Form

C : Build a digital experience site using the Help Center template based on the agency-s requirement

D : Leverage prebuilt Emergency Service Request flow.

Answer: A,D

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