Question 1

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:

Retrieve proprietary policy documents that are stored as PDFs.

Ensure responses are grounded in approved company data, not generic LLM knowledge.What should

UC do first?

Options :

A : Set up an Agentforce Data Library for AI retrieval of policy documents.

B : Expand the AI agent-s scope to search all Salesforce records.

C : Add the files to the content, and then select the data library option.

Answer: A

Question 2

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

Options :

A :

Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B :

Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C :

Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 3

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

Options :

A :

The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B :

The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C :

The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Question 4

How does an Agent respond when it can’t understand the request or find any requested information?

Options :

A : With a preconfigured message, based on the action type.

B : With a general message asking the user to rephrase the request.

C : With a generated error message.

Answer: B

Question 5

How should an organization use the Einstein Trust layer to audit, track, and view masked data?

Options :

A : Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.

B : In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

C : Access the audit trail in Setup and export all user-generated prompts.

Answer: A

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