Question 1

Which one is NOT on of the four phases of the Application Development Lifecycle?

Options :

A : Plan

B : Test

C : Build

D : Deploy

E : Consult

Answer: A

Question 2

Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.What is the appropriate next step 'or the Solution Architect?

Options :

A : Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

B : Propose a set of high-level design options with architecture diagrams depicting the potential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.

C : Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while theSolution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

D : Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

Answer: C

Question 3

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

Options :

A : Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

B : Grant access to resellers and partners by providing Partner Community licenses.

C : Grant access to resellers and partners by providing Customer Community licenses.

D : Grant access to resellers and partners by providing Customer Community Plus licenses.

Answer: B

Question 4

Universal Containers is at the start of a digital transformation program. Members of the executive leadershipteam have provided a list of internal and external stakeholders who are dedicated to formulating the vision anddesired business outcomes in a 2-day workshop. The executive leadership team has made the request tounderstand what the customer experience will look like out of this workshop.What should a Solution Architect do to help formulate the high-level business vision and desired businessoutcomes?

Options :

A : Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

B : Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

C : Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

D : Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Answer: D

Question 5

Can the Customer 360 Data Manager perform De-duplication functions?

Options :

A : No

B : Yes

Answer: B

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