Question 1

When creating a new User how can the Admin make sure a temporary password is generated?

Options :

A : Select "Temporary Password and Confirmation Email Required"

B : There are no temporary passwords available for setup of new users in Salesforce.

C : Select "Generate Passwords and notify the user via email."

D : This is a default feature, no setup required.

Answer: C

Question 2

Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information. Which BA skills should the consultant recommend to NTO?

Options :

A : Requirements writing, communication, creativity, problem-solving, synthesis, project management

B : Team leadership, communication, personas, change management, synthesis, legal and compliance issues

C : Information discovery, analysis, synthesis, communication, collaboration, documentation

Answer: C

Question 3

A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support. Which step should the BA include e in the business flowchart?

Options :

A : Capture decision steps and different outcomes.

B : Illustrate which fields are integrated with an external system.

C : Set limits to the scope that will be documented.

Answer: A

Question 4

The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on. What should the business analyst do to help with prioritization?

Options :

A : Verify acceptance criteria.

B : Identify dependent components.

C : Delete the definition of done

Answer: B

Question 5

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

Options :

A : As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B : As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C : As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Answer: A

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