Question 1

Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?

Options :

A : To assess how tar the organisation-s current activities support thedesired situation

B : To identify how the organisation should structure itself to support the desired situation

C : To determine which activities in the desired situation are not financially feasible

D : To establish which stakeholder views will not be reflected in the desired situation

Answer: C

Question 2

A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally

measured profit through its gross profit margin, however, it now wishes to measure It through it Return on

Capital Employed (ROCE).

Thefollowing activities are on theconsensus Business Activity Model (BAM)

a) Take control action

b) Monitor performance targets

c) Define performance targets.

d) Define target customers

Which of these would theevent 'amend KPI’affect?

Options :

A : c only.

B : a only.

C : b, candd.

D : a. b and d.

Answer: C

Question 3

ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld

barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution.

A project as been commissioned to replace the labour-intensive process and introduce a fully-automated

system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the

correct area of the warehouse for onward distribution.

Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or

the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new

automated system will be able to do this. The staff members are also worried the system will make their roles

redundant.

Using a holist approach, which element of the POPIT model need further investigation in order to address the

team‘s concerns?

Options :

A : Process and technology

B : Information and technology

C : People and process

D : People and organisation

Answer: B

Question 4

A company is reviewing its critical success factors and key performance indicators So far. it has

keyperformance indicators for the following:

* The time to deliver orders for products

* Consumer satisfaction with products.

* Wastage in product production.

* The qualifications of production employees

Which area of Kaplan andNorton's balanced business scorecard has NOT been considered?

Options :

A : Learning and growth

B : Internal business process.

C : Customer.

D : Financial

Answer: B

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