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Jordan is drafting a business case for upgrading the customer relationship management (CRM) system. He needs to outline the expected improvements in customer data management and support services.Where should Jordan detail the expected improvements from the new CRM system?

Dr. Smith has just diagnosed a patient with a condition that requires immediate intervention involving several departments in the hospital. The patient needs to undergo diagnostic imaging in the radiology department, receive specific medications from the pharmacy, and require frequent monitoring by nursing staff. As a business analyst, you are observing the process flow and interactions between departments to enhance the system's efficiency.

Amber Energy, a renewable energy company, is exploring options to enhance its wind farm capabilities. The project team has gathered extensive data on current operations, potential sites for new farms, and technological advancements in turbine technology. They are now in the process of performing a gap analysis to identify areas of improvement.Which of these statements is NOT a step in the gap analysis process for Amber Energy?

A multinational company is considering expanding its operations into a new country. Stakeholders include internal executives, potential local partners, and government regulators.When creating a stakeholder map, what should the primary axis represent to evaluate the local partners effectively?

Maria, a business analyst at a mid-sized manufacturing company, is tasked with assessing the company’s current workflow against the aspirational future state they envision, which is more technologically advanced and efficient. During her assessment, she notices significant gaps in their use of technology which impacts overall productivity and employee satisfaction. Maria is now determined to align their current state more closely with this desired future state and is considering various analysis methods to effectively identify and bridge these gaps. Which method BEST describes the approach Maria should use to bridge these gaps?