Question 1

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

Options :

A :

As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B :

As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C :

As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Answer: A

Question 2

Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis. Which reference should the BA consult to understand the integration pattern?

Options :

A : Salesforce Solution Kits

B : Solution Architecture Diagram

C : Business Requirements Document

Answer: B

Question 3

What is the storage of the Developer Pro Sandbox?

Options :

A : 300MB

B : 200MB

C : 2GB

D : 1GB

Answer: D

Question 4

Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal. Which type of document should the BA use to meet the requirement?

Options :

A : Change management

B : Use case

C : Gap analysis

Answer: C

Question 5

The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team. Which step should the BA take next?

Options :

A : Refine the requirements to accommodate, both teams.

B : Focus on the NA team-s requirements.

Answer: A

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