Question 1

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?

Options :

A : A sales rep can view current information directly in the Lead and Contact records.

B : A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

C : Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Answer: A

Question 2

Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal. Which type of document should the BA use to meet the requirement?

Options :

A : Change management

B : Use case

C : Gap analysis

Answer: C

Question 3

The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative. What are the benefits of using a DevOps tool in this situation?

Options :

A : Tracks changes on a daily basis and provides a history of changes

B : Tracks changes for the testing team and provides access to user stories

C : Tracks changes in real time and provides a single source of truth

Answer: C

Question 4

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs. Which additional step is required during the UAT planning process?

Options :

A : Identify power users.

B : Schedule deployment.

C : Gather business requirements.

Answer: A

Question 5

Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition. Which of set if actions are the most effective business needs from stakeholders?

Options :

A :

send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location

B :

Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

C : Use multiple forms of communication; build trust; show empathy; and get commitment for next

Answer: C

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