Question 1

Questions for a telephone interview can be developed using Likert Scale.

Options :

A : True

B : False

Answer: A

Question 2

A data store in a DFD represents a:

Options :

A : Sequential File

B : Repository of Data

C : Random Access Memory

Answer: B

Question 3

-- Exhibit ---- Exhibit -- The diagram is of the:

Options :

A : ISO 9000

B : Malcolm Balridge Model

C : Capability Maturity Model Integrated

D : Process Workbench

E : None of the above

Answer: C

Question 4

The systematic write-off of an asset over its useful life or some other predefined period is called:

Options :

A : Gap Analysis

B : ROA

C : ROI

D : Cash Flow

E : Amortization and Depreciation

Answer: E

Question 5

The concept of Continuous Improvement as applied to Quality is best described by which of the following?

Options :

A : The functionality of the products will be enhanced

B : Processes will be improved by a lot of small improvements

C : Organizations must adopt and implement every “new thing”

D : Improved technology will be added to the process

Answer: B

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