Question 1

What is the importance of empathy in conflict resolution as a facilitator?

Options :

A : It creates further conflicts

B : It helps in understanding the perspectives of conflicting parties

C : It is not important

D : It is detrimental to the resolution process

Answer: B

Question 2

When setting the stage for a facilitation, what is the facilitator's role in establishing a purpose?

Options :

A : To collaborate with the participants to define the purpose

B : To solely define the purpose

C :

To ignore the purpose

D : To delegate defining the purpose to the participants

Answer: A

Question 3

How can a facilitator effectively handle resistance from the group towards taking specific actions?

Options :

A : Ignore the resistance and continue as planned

B : Forcefully push the group to follow through with the action plan

C : Address the resistance openly and with empathy

D : Change the action plan completely to avoid resistance

Answer: C

Question 4

What should a facilitator do during the orientation phase to build trust with the group?

Options :

A : Share personal stories and experiences

B : Avoid interacting with the group

C : Maintain a strict level of professionalism

D : Display zero vulnerability

Answer: A

Question 5

What is the primary responsibility of a facilitator during the orientation phase of a meeting or workshop?

Options :

A : Identifying the meeting objectives

B : Setting the ground rules

C : Building rapport with participants

D : Setting the agenda

Answer: C

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