Question 1

Where social media is a key element in an organization's communications response strategy, it is important for the organization to:

Options :

A : Build up followers and establish a social media presence before an incident

B : Empower all staff to engage with social media to ensure that information during a disruption can be delivered quickly

C : Ensure all staff who engage with social media are aware of the need to keep a note of their engagement in case valuable contacts are secured through this route

D : Limit social media engagement to one-way communications as only the organization's formal statements and opinions are required

Answer: A

Question 2

As part of the process to develop a Business Continuity policy, it is important to ensure that:

Options :

A : Access to the policy is restricted to top management and department heads

B : The policy is communicated widely within the organization

C : All personnel who are provided with a copy of the policy are required to confirm that they will treat its contents as confidential

D : Communications specialists take control of the distribution of the policy and the management of any future revisions

Answer: B

Question 3

A shared understanding across the organization of the importance and relevance of the Business Continuity Management System (BCMS) and an understanding of how the BCMS will be used are outcomes of:

Options :

A : Providing access to a risk assessment

B : Defining the scope of the BCMS

C : An effectively communicated Business Continuity policy

D : Appointing a Business Continuity steering group

Answer: C

Question 4

Which of the following would NOT be taken into account when developing and drafting a Business Continuity policy?

Options :

A : Providing detailed background information in the introduction to the policy which explains, with examples, how the new approach will be different from past approaches

B : Setting expectations for how the BCMS will be operationalized

C : Using concise and straightforward language that is accessible to all personnel

D : Designing the policy to be appropriate to the type of organization and to reflect the culture and operating environment

Answer: A

Question 5

Which of the following would be the most effective and motivating way to share information that is intended to influence personnel to embrace Business Continuity?

Options :

A : Use language that is clear and easily accessible to all when producing documents, presentations or training materials

B : Provide detailed explanations on all of the organization and set regular tests to ensure that personnel are taking sufficient interest

C : Ensure that attendance at meetings is recorded and reflected in the staff performance appraisals

D : Send all information via email or the intranet on the assumption that this will be everyones preferred, and most convenient, form of communication

Answer: A

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