Question 1

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D

Question 2

What does a business process define?

Options :

A : The company's strategy

B : The sequence of activities to achieve an intended result

C : End-to-end interaction points with all stakeholders

D : The internal activities to produce a product or service

Answer: B

Question 3

What is meant by Continuous Process Improvement?

Options :

A : The possibility to boost salaries and bonus plans for employees

B : It allows for continuous evaluation of process performance within the BPM life cycle

C : Additional obligations to process owners but not top management

D : The ability to improve the process at any time applying agile techniques

Answer: B

Question 4

When is the ideal time to start process design?

Options :

A : Once the process analysis identifies all the gaps

B : After the knowledge gained from process analysis and/or any benchmarking

C : After the knowledge is gained from the modeling

D : After the process analysis and completion of the conceptual data model

Answer: B

Question 5

During transformation projects, what is the responsibility of middle management?

Options :

A : Define strategy and objectives

B : Determine necessary changes in everyday operations

C : Check and question all operations

D : Link the strategy to the planned change

Answer: B

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