Question 1

A passport agency has recently deployed an online system where customers can apply for, amend, and

renew passports. The expected volumes have not been realized and as a result, the agency has not

achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes

of this shortfall by understanding the trends, patterns. and volumes at a detailed level. What method of

requirements elicitation should the BA start with?

Options :

A : Data Mining

B : Mind Mapping

C : Business Rules Analysis

D : Interviews

Answer: A

Question 2

The business need is considered to be the most critical step in the business analysis effort. Why is the

definition of the business need considered the most critical step?

Options :

A : The business need defines the problem the business analyst is finding a solution for.

B :

The business need defines the solution for the business problem.

C :

The business need takes the longest time and costs most of the business analysis efforts.

D : The definition of the business need determines future solutions, stakeholders, and approaches.

Answer: D

Question 3

Business needs do not always originate from the business analyst or from business owners. There are

several stakeholders which may identify or contribute to the identification of a business need. Which one of

the following stakeholders are most likely to have the most direct awareness of problems that could lead to

a business need?

Options :

A :

End users

B : Business analysts

C :

Project managers

D : Functional managers

Answer: A

Question 4

You are the business analyst for your organization and you're working with Adam on business analysis

processes. Adam allows the business analysis activities and resources to exist in support of the

organization. Of the following, what type of business analysis stakeholder is Adam?

Options :

A : Project manager

B : Domain subject matter expert

C : Sponsor

D : Regulator

Answer: C

Question 5

You are working with the project stakeholders to analyze and prioritize their requirements for the project.

One of the project requirements is to achieve a high-level of customer satisfaction for the project

deliverable. What is the danger in this project requirement?

Options :

A :

Achieving customer satisfaction is a risk, as the project manager cannot control how satisfied the

customer will be with the project deliverables.

B :

Achieving customer satisfaction is an assumption and should be documented in the project scope.

C : Achieving customer satisfaction should always map to the quality requirements for the project.

D : Achieving customer satisfaction is a subjective requirement and entails a high level of risk of being successfully accomplished.

Answer: D

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