Question 1

Why should feedback mechanisms be used to monitor performance of a change management plan?

Options :

A : To enable the team to develop responses and monitor the effectiveness of the change plan

B : To monitor and track key performance indicators and expected benefits

C : To ensure change adoption and measure change management effectiveness

D : To identify gaps and outstanding training and development needs

Answer: A

Question 2

The project sponsor has a general understanding of his role but wants to learn more about his responsibilities and how he will be coached and supported in fulfilling his role. What deliverable provides this information?

Options :

A : Sponsorship plan

B : Sponsor alignment assessment

C : Sponsor strategy

D : Sponsor assessment

Answer: A

Question 3

What should happen if a communications strategy is successfully developed and implemented?

Options :

A : Stakeholders should understand the purpose of the change

B : Stakeholders should be adaptable and focused on the future

C : Stakeholders should know how to change

D : Stakeholders should be able to change

Answer: A

Question 4

How would you ensure a competency for managing change exists in your organization?

Options :

A : Identify positive outcomes from each change project and opportunities for improvement

B : Assess change readiness in the organization in an ongoing fashion

C : Define a process to determine sponsorship effectiveness

D : Identify clarity around change goals and outcomes achieved

Answer: B

Question 5

What document does a change management team develop to ensure senior executives are actively involved and visibly participating throughout the change initiative?

Options :

A : Learning and development plan

B : Stakeholder analysis

C : Change management plan

D : Sponsorship plan

Answer: D

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