Question 1

Which of the following can be used to rank competing strategic options because each can be rated on how well it reduces the variance between the actual situation and the desired situation?

Options :

A : Macro or strategic statement of requirements

B : Balanced scorecard

C : Gap analysis

D : SCAN (strategic creative analysis)

Answer: C

Question 2

Complaint management software that is well-publicized and easily accessible is valuable because

Options :

A : it helps to capture a fair balance of qualitative and quantitative data.

B : it mitigates the need for market research to capture the voice of the customer (VOC).

C : an unregistered complaint may do as much harm as one that is mismanaged or not resolved.

D : the customer data collected will be reliable and valid.

Answer: C

Question 3

FM wants to lower the facility’s demand charges on its electricity invoices. Which of the following actions would accomplish that goal?

Options :

A : Reschedule activities that are not time-sensitive to times when the facility is not at full occupancy or activity level.

B : Ensure facility lights are turned off during unoccupied periods.

C : Participate in a demand response arrangement with an energy wholesaler.

D : Purchase electrical products that have been generated with renewable energy sources.

Answer: A

Question 4

Which content organization approach in writing prioritizes the factual information by importance with the most essential pieces of information offered in the lead (or summary lead)?

Options :

A : Anecdotal lead

B : Inductive order

C : Deductive order

D : Inverted pyramid

Answer: D

Question 5

What is MOST important when creating a facility culture of safety and security?

Options :

A : Relying on a risks and hazards assessment after an incident has occurred

B : Evaluating potential hazards and implementing corrective action, if needed

C : Involving only senior management in the risk assessment

D : Focusing exclusively on near misses

Answer: B

Higher Test Marks with Free Online CFM Exam Practice

Buying Options: