Question 1

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

Options :

A : Flexibility

B : Customer satisfaction

C : Quality

D : Productivity

E : Cycle time

Answer: A,B,D

Question 2

P owns an internet-based business, called GWiz. based in Country G. GWiz sells gifts, cards and flowers for a variety of occasions including birthdays, weddings and many other special events. P sources her products from a variety of partner suppliers located throughout country G. Customers' orders are delivered by third party couriers across the whole country. The GWiz website is hosted and managed by an IT specialist
P is a member of a local small business trade federation and has been asked to make a presentation to its members on her experience of running GWiz as a 'virtual organisation'.
Which of the following statements could P correctly make on the benefits of virtual organisations?
Select ALL that apply.

Options :

A : The quality of the products and services offered by the partner suppliers is always guaranteed and easy to control.

B : Using partner suppliers who also supply products and services to competitors will help to increase the competitive advantage of the virtual organisation.

C : The costs of operating a virtual organisation are relatively low as there is no need to operate from large premises or employ its own staff.

D : A virtual organisation can look much larger than it actually is through the use of a range of partner suppliers and third party couriers.

E : Using the internet facilitates the assembly of the components that are needed to operate a virtual organisation.

Answer: A,C,D

Question 3

Which of the following is NOT one of themainprinciples contained within the UK Corporate Governance Code?

Options :

A : Remuneration

B : Leadership

C : Disclosure

D : Accountability

Answer: C

Question 4

VWX manufactures and sells a wide range of products. All these products utilise lenses and digital imaging technologies.VWX is considering how to manage its product portfolio.
Management is concerned about two product ranges in particular: cameras and home projectors.
VWX's cameras are Single Lens Reflex (SLR) cameras featuring interchangeable lenses and provide detailed, high quality images of objects both at very close range and at considerable distances.VWX has the largest share of the camera market but the market sales are falling as people increasingly use their mobile phone handsets to take and share photographs.
VWX has a small share of the home projector market. As a consequence the range is loss making. Thehomeprojectors are used to showphotographs orfilmson large wall-sized formats. There is a growing trend for customers to buyhomeprojectors to connect tomobile phones, tabletsand games consoles to projectthecontentinto alargerimageand in order to share it.
Which THREE of the following product management strategies should VWX adopt?

Options :

A : Cancel or postpone further investment spending on developing new SLR cameras.

B : Use marketing expenditure to try to make the camera brand to appeal to professional photographers.

C : Invest in promotional campaigns to encourage people to view and share content using a VWX home projector.

D : Invest in promotional campaigns intended to convince the general public of the superiority of SLR camera pictures over the images from mobile phone handsets.

E : Cut promotional expenditure on home projectors to seek to restore the profitability of the range.

Answer: A,B,C

Question 5

TTT is a software design company which has grown successfully over the last 8 years. It has been highly innovative and often collaborates with a number of external partners to produce high quality, innovative software for a wide range of customers.
TTT's owner, K, has been a driving force behind its success. He spends a great deal of time analysing what is happening in the marketplace and trying to predict what customers need from TTT, through a network of industry contacts. He has a strong vision for TTT and communicates this, with conviction, to his staff in regular face to face meetings. He recognises and rewards his staff when new developments are undertaken and completed successfully and believes that if staff feel appreciated, then they will be more motivated to succeed.
Which THREE of the following skills for a leader in a change adept Organization does K demonstrate?

Options :

A : Tuning into the environment

B : Building coalitions

C : Communicating a compelling aspiration

D : Learning to persevere

E : Making everyone a hero

Answer: A,C

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