Question 1

Transactional content management solutions focus on which of the following activities? (Choose 2)

Options :

A : Document imaging

B : Document collaboration

C : Records management

D : Content analytics

Answer: A,C

Question 2

Key components of a successful email management program include which of the following? (Choose 2)

Options :

A : Utilizing technology as the main program driver

B : Developing policies and procedures

C : aTaking into consideration business processes

D : Managing email in distributed environment

Answer: B,C

Question 3

A common characteristic of folksonomies is that they

Options :

A : Are somewhat slow to develop because of the initial planning required.

B : Arise in hierarchical environments where administrators can oversee them.

C : Feature strong bibliographic control provided by their formal structure.

D : Provide an opportunity for collaborative classification by multiple users.

Answer: D

Question 4

Best practice for managing email is to

Options :

A : Keep email indefinitely to avoid spoliation.

B : Keep only those emails that are needed, for as long as they are needed.

C : Delete email on a regimented schedule.

D : Allow employees to manage their own email as they choose.

Answer: B

Question 5

A committee has to periodically develop and publish meeting agendas, meeting minutes, and reports. Which of the following tools would provide the most effective collaboration?

Options :

A : Blog

B : Email

C : Wiki

D : Microblogging

Answer: C

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