Higher Test Marks with Free Online CIS-CSM Exam Practice

Assess the CertsIQ’s updated CIS-CSM exam questions for free online practice of your Certified Implementation Specialist - Customer Service Management test. Our CIS CSM dumps questions will enhance your chances of passing the Certified Implementation Specialist certification exam with higher marks.

Question 1

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

Options :

A : Individuals

B : Partners

C : Contacts

D : Accounts

Answer: C

Question 2

The default configuration automatically closes resolved Cases after how many days?

Options :

A : 5 days

B : Cases are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 3

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

Options :

A : The case escalates to an assignment group as defined in the default escalation template

B : The case work notes are updated automatically

C : The case action status changes to Related Task Updated

D : The case displays a special handling note highlighting the update

Answer: B

Question 4

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

Options :

A : Trending Topics

B : Auto-Responder

C : Proactive Customer Service Operations

D : Self-Service Analytics

Answer: B

Question 5

New case tasks use the following prefix:

Options :

A : CSMTASK prefix

B : CASETASK prefix

C : CSTASK prefix

D : No specific task prefix just existing TASK prefix

Answer: C