Higher Test Marks with Free Online CIS-CSM Exam Practice

Assess the CertsIQ’s updated CIS-CSM exam questions for free online practice of your Certified Implementation Specialist - Customer Service Management test. Our CIS CSM dumps questions will enhance your chances of passing the Certified Implementation Specialist certification exam with higher marks.

Question 1

Which of the following are correct for parent/child synchronization? (Choose two.)

Options :

A : Multiple child cases can be managed from a parent case as in Major Issue Management

B : The Administrator can choose which fields to synchronize from parent to child cases

C : Parent to child cases can be synchronized regardless of which state the case is in

D : The property to synchronize parent to child cases is automatically enabled

Answer: A,C

Question 2

The default configuration automatically closes resolved Cases after how many days?

Options :

A : 5 days

B : Cases are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 3

Service-aware Install Base consists of which entities? (Choose three.)

Options :

A : Installed Products

B : Install Base Items

C : Assets

D : Sold Products

E : Configuration Items

Answer: A,B,D

Question 4

Who can create a customer service case from a community discussion? (Choose two.)

Options :

A : Customer service agent (sn_customerservice_agent)

B : Proxy case creator (sn_customerservice.proxy_case_creator)

C : Partner (sn_customerservice.partner)

D : Case Viewer (sn_customerservice.case_viewer)

Answer: A,B

Question 5

How many outbound email accounts are supported in Customer Service Management?

Options :

A : One

B : Unlimited

C : Two

D : One per business service

Answer: A