Higher Test Marks with Free Online CIS-CSM Exam Practice

Assess the CertsIQ’s updated CIS-CSM exam questions for free online practice of your Certified Implementation Specialist - Customer Service Management test. Our CIS CSM dumps questions will enhance your chances of passing the Certified Implementation Specialist certification exam with higher marks.

Question 1

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

Options :

A : Knowledge Article

B : Accounts

C : Chat

D : Case

Answer: B,D

Question 2

What do blue circles in the timeline of a case form represent?

Options :

A : Note

B : State

C : Activity

D : Comment

Answer: B

Question 3

Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)

Options :

A : Case playbook for Onboarding

B : Case playbook for Services

C : Case playbook for Product Support

D : Case playbook for Complaints

E : Case playbook for Billing

Answer: A,C,D

Question 4

What is a household entity?

Options :

A : Group of users that usually share a common address and use services as a group

B : Group of people that usually share a common address and use services as a group

C : Group of customers that usually share a common address and use services as a group

D : Group of consumers that usually share a common address and use services as a group

Answer: C

Question 5

Which of the following are true regarding the Community Portal application? (Choose two.)

Options :

A : It is available to any customer with a Community license

B : It is available by default with the Support and Service portals

C : It is only available to CSM license holders

D : Most of the configuration does not require System Administrator role

Answer: A,C