Higher Test Marks with Free Online CIS-CSM Exam Practice

Assess the CertsIQ’s updated CIS-CSM exam questions for free online practice of your Certified Implementation Specialist - Customer Service Management test. Our CIS CSM dumps questions will enhance your chances of passing the Certified Implementation Specialist certification exam with higher marks.

Question 1

What will be the state of a case after a customer rejects the solution proposed by an agent?

Options :

A : In Progress

B : Open

C : New

D : Solution Rejected

Answer: B

Question 2

Which of the following are correct for parent/child synchronization? (Choose two.)

Options :

A : Multiple child cases can be managed from a parent case as in Major Issue Management

B : The Administrator can choose which fields to synchronize from parent to child cases

C : Parent to child cases can be synchronized regardless of which state the case is in

D : The property to synchronize parent to child cases is automatically enabled

Answer: A,C

Question 3

New case tasks use the following prefix:

Options :

A : CSMTASK prefix

B : CASETASK prefix

C : CSTASK prefix

D : No specific task prefix just existing TASK prefix

Answer: C

Question 4

Which of the following are true regarding the Community Portal application? (Choose two.)

Options :

A : It is available to any customer with a Community license

B : It is available by default with the Support and Service portals

C : It is only available to CSM license holders

D : Most of the configuration does not require System Administrator role

Answer: A,C

Question 5

What is a household entity?

Options :

A : Group of users that usually share a common address and use services as a group

B : Group of people that usually share a common address and use services as a group

C : Group of customers that usually share a common address and use services as a group

D : Group of consumers that usually share a common address and use services as a group

Answer: C