Question 1

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options :

A : Belong to the Dispatch Group the task is assigned to

B : Are assigned the wm_edit role

C : Are assigned the wm_agent role

D : Belong to the Assignment Group the task is assigned to

Answer: A,D

Question 2

Which mobile application does field service use?

Options :

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A

Question 3

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

Options :

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Question 4

When using territory management, what can field service admins assign to an individual or group?

Options :

A : Skills

B : Parts

C : Routes

D : Locations

Answer: D

Question 5

What does it mean when you set a work order task as an upstream task?

Options :

A : The downstream task must he approved before completing an upstream task

B : The task must he completed before any downstream tasks can be started

C : The task is dependent on another work order request

D : The task cannot he started until any upstream tasks have been completed

Answer: B

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