Question 1

Which of the following tables is used to store knowledge articles?

Options :

A : kb_knowledge

B : None of the listed answers

C : kb_article

D : kb_knowledge_article

Answer: A

Question 2

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options :

A : Reports

B : CI Class Manager

C : Application Menus

D : Dependency View

Answer: B

Question 3

When evaluating change request states in a script include, which is the preferred method for referencing a

state?

Options :

A : Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED

B : Use the .getDisplayValue function to retrieve the State field value

C : Use the State field value, such as -2

D : Use the g_form.getValue function to retrieve the State field value

Answer: A

Question 4

Which of the following is NOT a valid option in the Type field in the Catalog Client Script form?

Options :

A : onClick

B : onLoad

C : onSubmit

D : onChange

Answer: A

Question 5

Which ServiceNow application enables a process user to submit, approve, and fulfil requests?

Options :

A : Service Catalog

B : Request Portal

C : Request Management

D : Service Portal

Answer: A

Higher Test Marks with Free Online CIS-ITSM Exam Practice