Question 1

Which of the following roles can delete cart layout?

Options :

A : catalog_admin

B : catalog_editor

C : None of the listed answers

D : catalog_manager

Answer: C

Question 2

Problem management provides what benefits for Incident management? Choose 2 answers

Options :

A : Incident managers authorize problem investigations

B : Solutions implemented reduce future incidents

C : Published workarounds help quickly resolve incidents

D : Problem Investigations automatically triggered for multiple user incidents

Answer: B,C

Question 3

Which ServiceNow applications allow users to order products and services?

Select 3 Answers from the below options.

Options :

A : Service Catalog

B : Service Portal

C : Mobile Agent

D : Now Mobile

Answer: A,B,D

Question 4

On a service catalog item, a customer has a requirement that the start_date is before the end_date.

Which approach is recommended to satisfy this requirement?

Options :

A : Create a Validation Script and associate it to the item

B : Create a Catalog Client UI Policy that triggers on Load of the Item

C : Create a Catalog Client Script that triggers on Submit of the Item

D : Create a Business Rule that runs on Insert or Update of the Item

Answer: C

Question 5

What is KCS (Knowledge Centered Services)?

Options :

A :

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B : A documented methodology to provide a set of best practices for creating and maintaining knowledge

C : A dashboard with specific visualization of the different knowledge bases and categories

D : An application that helps agents and managers to create cases from Knowledge articles

Answer: B

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