Question 1

Default Variables Editor is used to edit catalog items.

Options :

A : True

B : False

Answer: B

Question 2

What is the relationship between User table and Role table?

Options :

A : Many-to-many

B : One-to-many (one user can have many roles)

C : One-to-one

D : One-to-many (one role can be assigned to many users)

Answer: A

Question 3

What are the three personas in Major Incident Management?

Select 3 Answers from the below options.

Options :

A : Communication Manager [communication_manager]

B : Incident Manager [incident_manager]

C : Incident Write [sn_incident_write]

D : Major Incident Manager [major_incident_manager]

Answer: A,B,D

Question 4

Which of the following is NOT a valid On Hold reason?

Options :

A : Awaiting Caller

B : Awaiting Info

C :

Awaiting Vendor

D : Awaiting Change

Answer: B

Question 5

What is the default value for the 'Requested by' field in change requests?

Options :

A : None

B : Updated by user

C : Opened by user

D : Incident Caller

Answer: C

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