Question 1

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options :

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: A,C,D

Question 2

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Options :

A : Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B : The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C : Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D : Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance

Answer: B

Question 3

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string? 2014/02/07-17:49:36

Options :

A : Delimiter of space and position 1

B : Delimiter of / and position 0

C : Delimiter of / and position of 1

D : Delimiter of 2014 and position 1

Answer: D

Question 4

In Service Mapping, which one of the following can be useful in determining which Patterns, Identification Sections, Connection Sections, and Steps are tried?

Options :

A : Workflow Log

B : Discovery Log

C : System Log

D : ECC Log

Answer: B

Question 5

When running Service Mapping discovery, which of the following represents the root cause of the error? “Failed to access target system. Access is denied”

Options :

A : SSO authentication error

B : CLI permissions error

C : Applicative permissions error

D : Windows authentication error

Answer: A

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