Question 1

Scenario: In response to rising customer complaints, a firm forms a review committee to analyze current operational processes and recommend improvements. This committee directly contributes to:

Options :

A : Streamlining supply chain logistics and distribution.

B : Increasing operational costs and budget allocation.

C : Reduction in product variety and service options.

D : Improvement in service quality and customer satisfaction.

Answer: D

Question 2

Fill in the blank: Effective management depends on both control and coordination because they both require ________.

Options :

A : Resource allocation and budget management across departments.

B : Communication, feedback, and cooperation among managers and employees.

C : Innovation and creativity in solving departmental challenges.

D : Implementing new technology tools for process automation.

Answer: B

Question 3

A project manager is ensuring that the new software meets user specifications and functions as intended before its final release. Which phase of system analysis does this describe?

Options :

A : Requirements analysis.

B : Logical design.

C : Documentation.

D : Evaluation.

Answer: D

Question 4

In an Integrated Global IT approach the firm mustprovide more consistent customer service internationally.

Options :

A : True

B : False

Answer: A

Question 5

Scenario: During an annual shareholder meeting, a company presents its increased order backlog to demonstrate:

Options :

A : Enhanced operational efficiency and potential growth.

B : Financial struggles and need for immediate corrective actions.

C : Introduction of new management practices and policies.

D : Reduction in market demand and customer interest.

Answer: A

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