Question 1

Which of the following factors is most likely to affect a project’s cost?

Options :

A : Increased scope of work

B : Unreliable time estimates

C : Supply delays

D : Change of due dates

Answer: A

Question 2

Which of the following tools can be used to conduct a time series analysis of process performance?

Options :

A : Pareto chart

B :

C : Scatter diagram

D : Histogram

Answer: C

Question 3

A team that is in the norming stage of development will exhibit which of the following behaviors?

Options :

A : Satisfaction with the team’s progress

B : A sense of team cohesion and common spirit

C : Excitement, anticipation, and optimism

D : Defensiveness and competition

Answer: B

Question 4

A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present and everyone is required to complete the survey. There may still be problems possible with this approach that could cause poor decisions to be made from false data, such as:

I: Some persons may refuse to take the survey or they may intentionally corrupt their answers if they resent the method used.

II: Some persons may find that the pressure of having to complete the survey without lagging behind most of the group may distort or inhibit clear thinking, and prevent a well-thought-through response.

III: In their haste to get it over with, some respondents, without thought, may just randomly answer the questions.

IV: Even though response documents may not show respondent identification, some respondents may feel they have to furnish the answers they think management wants to see.

Options :

A : IV only

B : II and III only

C : I only

D : I, II, III, and IV

Answer: D

Question 5

Which of the following is the first step in improving an existing process?

Options :

A : Benchmarking similar processes

B : Calculating the Cpk of the process

C : Flowcharting the existing process

D : Envisioning the future process

Answer: C

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