Question 1

An ISO 9001 compliant company can drive organization-wide improvements effectively by:

Options :

A : deploying a contract review process

B : documenting procedures

C : acting on the results of quality systems audits

D : training employees in statistical process control

Answer: B

Question 2

Empowerment is best described as the process of

Options :

A : giving managers and supervisors the authority to make rule changes

B : allowing individuals to improve their own processes

C : creating teams to identify areas of the organization that need improvement

D : meeting customer needs by restructuring the way the organization works

Answer: B

Question 3

In computing ROTI, which of the following would not be considered a training cost?

Options :

A : Trainer ’s travel and living expenses

B : Employee turnover

C : Computer purchased solely for the training

D : Participants’ time away from their jobs

Answer: B

Question 4

The first step toward implementing a quality policy is to develop

Options :

A : a strategic plan

B : a documentation method

C : an improvement goal

D : a control system

Answer: D

Question 5

A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier

Options :

A : calibrates its measurement and test equipment in accordance with the ISO 17025 standard

B : produces specified products or services while reducing its investment in appraisal and prevention processes

C : has achieved superior ratings from a consumer advocacy group

D : produces products or services that consistently meet or exceed customer requirements

Answer: D

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