Question 1

Performance appraisals and coaching techniques are most effective when they are combined to

Options :

A : lead employees to higher levels of performance

B : rank the workforce for pay increases or promotions

C : evaluate the performance of individuals on a team

D : discipline at-risk employees

Answer: A

Question 2

When an organization is developing a supplier certification process, what type of suppliers should be examined first?

Options :

A : Long-term suppliers with good product quality

B : Long-term suppliers with quality product problems

C : New suppliers

D : Suppliers that provide non-critical parts

Answer: A

Question 3

In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:

Options :

A : To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization

B : To communicate, communicate, and communicate!

C : To ensure that authority levels are clearly spelled out for typical situations

D : To have employees go outside the organizational walls

Answer: B

Question 4

Which of the following sets of elements describes the key phases of a ship-to-stock (STS) system?

Options :

A : Candidacy, qualification, maintenance

B : Quality, cost, delivery

C : Forecasting, scheduling, inventory

D : Value streams, added value, waste

Answer: A

Question 5

A SWOT analysis should be performed when a company is:

Options :

A : developing its strategic objectives

B : starting the strategic planning process

C : identifying appropriate tactics for implementing the strategic plan

D : selling management on a new product line

Answer: B

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