Question 1

A surgeon’s wound infection rate is 32%. Further examination of which of the following data will provide the most useful information in determining the cause of this surgeon’s infection rate?

Options :

A : Mortality rate

B : Facility infection rate

C : Use of prophylactic antibiotics

D : Type of anesthesia used

Answer: C

Question 2

Which of the following tools provides the best way to display quarterly comparisons of patient satisfaction surveys?

Options :

A : fishbone diagram

B : pie chart

C : flowchart

D : run chart

Answer: D

Question 3

Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare,

qualityis household word that evokes great emotion, including:

Options :

A : Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones

B : Anxiety over the ever-increasing costs and complexities of care

C : Patient centered measures

D : Timely care that may be experienced in terms of performance of services

Answer: A,B

Question 4

Which of the following are the three primary quality management activities?

Options :

A : define goals, assessment, and review results

B : measurement, assessment, and Improvement of outcomes

C : assessment, improvement, and strategic planning

D : review trends, assessment, and stakeholder accountability

Answer: B

Question 5

Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the hospital?

Options :

A : Effective preadmission screening

B : Accurate DRG assignment at admission

C : Second opinions for all surgeries

D : Preadmission insurance benefit denials

Answer: A

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