Question 1

Which of the following should the team do next?

Options :

A : Conduct an in-service for housekeeping staff.

B : Evaluate patient risk factors.

C : Refer this issue to the safety committee.

D : Collect frequency data on the causes of the falls.

Answer: D

Question 2

_________________ standards denote level of quality that can be reached under the best conditions, typically conditions similar to those under which efficacy is determined. These standards are especially useful as a reference points being evaluated should set as a benchmark.

Options :

A : Optimal standards

B : Minimal standards

C : Achievable standards

D : Something in between

Answer: A

Question 3

A new urgent care clinic is setting up a quality management system. Which of the following is the best choice as a process measure to evaluate effective clinical care?

Options :

A : percent of patients that rate care as "satisfactory" or "highly satisfactory"

B : raw number of influenza vaccines given in the annual flu season

C : percent of antibiotic prescriptions that meet evidence-based guidelines

D : average wait time between check-in and seeing a provider

Answer: C

Question 4

A pulmonologist is gathering social determinants of health data from their patients. Which of the following best explains the purpose of collecting this data?

Options :

A : This information facilitates the patient-s application for state resources.

B : This is a result of an update to the electronic medical record system.

C : This evaluates connections between the disease and the living conditions.

D : This information is needed to meet a new quality metric.

Answer: C

Question 5

Patient satisfaction and patient experience-of-care surveys are the most common quantitative measures healthcare organizations use, but they can use other important ___________ to obtain important information from patients and their families to guide improvement work.

Options :

A : Qualitative measures

B : Listing posts

C : Patient satisfaction surveys

D : Focus group research

Answer: A,B

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