Question 1

When is microcoaching most helpful to the performer?

Options :

A : When the coach requires the performer to use a new technology platform

B : When the performer is unsure how to move forward with her/his goals

C : When the coach and performer are in the initial stages of building trust

D : When the coach and the performer are clear about the performer's goals

Answer: D

Question 2

In project management, which is a best practice prior to creating a communication plan?

Options :

A : Select the primary communication method

B : Analyze the needs of the stakeholders

C : Manage the expectations of the stakeholders

D : Identify the primary communicator

Answer: B

Question 3

A talent development (TD) professional has been asked to evaluate the capability of an organization's employees to move into positions of greater responsibility when required. The deliverable will be a report on the skill sets for succession in the organization. What would be the most effective approach for the TD professional to take?

Options :

A :

Research and recommend an assessment process such as a 360-degree assessment or a psychometric assessment; review data contained in the performancemanagement system, including past performance reviews

B :

Hold focus groups with employees interested in leadership positions to identify potential leaders; meet with senior leaders individually to discuss who they feel could take on greater responsibility within the organization

C :

Review company training records for past training attendance in leadership sessions; review project committees and leadership roles taken in the committees

D :

Send a survey asking about future leadership potential and interest from employees; follow up with a group discussion for those expressing interest in a leadership position

Answer: A

Question 4

A talent development (TD) professional has been hired to create and lead a TD department for a global organization. The TD professional's first task is to create a strategic plan for the new department. Which step should the TD professional take first to develop the strategic plan?

Options :

A : Research other organizations' TD strategic plans and best practices

B :

Create a mission and vision statement for the department that supports the organization's strategic plan

C : Research the business model, objectives, goals, and drivers for the organization

D : Evaluate how the organization's culture will help or hinder the deployment of the strategic plan

Answer: C

Question 5

Which technique for writing social media content best encourages readers to engage, extend the conversation, and take action?

Options :

A : Asking a question that prompts an actual response

B : Writing short and compelling headlines to intrigue readers

C : Chunking information into short paragraphs

D : Adopting a conversational style to speak one-on-one to readers

Answer: A

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