Question 1

What are dialogue principles?

Options :

A : Dialogue principles and heuristics are general guidance for the design of the system architecture.

B : Dialogue principles and heuristics are general guidance for the design of usable boot technologies.

C : Dialogue principles and heuristics are general guidance for the design of usable programming interfaces

D : Dialogue principles and heuristics are general guidance for the design of usable dialogues.

Answer: D

Question 2

Which one best describes a "Pre-session interview?

Options :

A : An activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.

B :

The first activity in an interview or a usability test session where the usability test participant is

informed about the purpose of the interview or usability test and what their role and contribution will be

C : An activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.

D : Reports the results of a usability test, a usability inspection or a user survey

E :

Shows a difficulty in using the user interface that affects the ability of the user to achieve their goals

effectively, or efficiently, or with satisfaction.

F :

Used as a measure of usability findings from a usability test to indicate the impact and criticality on the

user experience and the consequences.

Answer: C

Question 3

Which three of the following deliverables are created during the activity "Understand and specify the context

of use"?

Options :

A : User needs

B : Description of the context of use

C : Personas

D : As-is scenarios

E : User requirements

F : Low-fidelity prototype

Answer: B,C,D

Question 4

Which one of the following is NOT a typical rating of a usability finding?

Options :

A : Positive finding

B : Minor problem

C : Major problem

D : Critical problem

E : Essential problem (must be fixed regardless of cost)

F : Catastrophic problem (life-threatening problem)

Answer: D

Question 5

A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of

use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by

this website?

Options :

A : Accessibility

B : Completeness

C : Efficiency

D : Effectiveness

E : Satisfaction

F : Speed

Answer: D

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