Question 1

What is a contextual interview?

Options :

A :

A contextual interview takes place at any other location than the location where the user-s interaction

with the interactive system usually takes place, for example in a neutral environment, not their home or

in a shop.

B :

An contextual interview takes place in a neutral environment, for example in a meeting room.

C :

A contextual interview takes place at the location where the user-s interaction with the interactive system

usually takes place, for example the user-s workplace, their home or in a shop

D : Establishes focus groups

Answer: C

Question 2

Which two of the following statements about user needs are correct?

Options :

A : User needs are always expressed from the user-s point of view

B : User needs for a user group may differ from user needs for another user group with the same context of use

C : User needs are part of the information architecture

D : User needs are always quantified

E : User needs are identical to user goals

F : User needs are used to write good error messages

Answer: B

Question 3

A low-fidelity prototype is:

Options :

A : A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

B : A software prototype of the user interface to the interactive system that is being designed. A high-fidelity prototype more closely resembles the finished interactive system.

C : a conveyed idea in the form of mental images.

Answer: A

Question 4

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Options :

A : Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

B : Users liked the modern look of the website

C : When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

D : All users were able to purchase return tickets from Oxford to London very quickly

E : Users with limited vision spent a lot of time reading the tiny fonts used on the website

F : Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Answer: A

Question 5

Which two of the following statements best describe why it's important to distinguish between tasks and

subtasks?

Options :

A :

Tasks are for primary users; subtasks are for secondary and indirect users

B : According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice

C : Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation

D : Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models

E : Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements

F : When defining the navigation structure, it-s important to focus on tasks. Subtasks are less important than tasks

Answer: C,D

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